We want you to be confident in your purchase. This policy explains our money-back guarantee, how cancellation works, and the statutory rights you have on top of it. It forms part of our Terms of Service.
Email us from the contact page using the address associated with your purchase, within 7 days of the initial charge. We'll process approved refunds back to your original payment method, typically within a few business days; how quickly it appears depends on your bank or card provider.
Subscriptions renew automatically until you cancel. You can cancel at any time, and your access continues until the end of the period you've already paid for. To avoid being charged for the next period, cancel before it renews. Renewal payments fall outside the 7-day guarantee and are generally non-refundable, except where required by law or at our discretion, so cancel in time if you don't wish to continue.
If you are a consumer in the EU, EEA, or UK, you normally have a 14-day right to withdraw from an online purchase. Because Trade Symbiotic is digital content delivered immediately, at checkout you may be asked to request immediate access and to acknowledge that, once access begins, you lose this 14-day withdrawal right. Our voluntary 7-day money-back guarantee applies regardless, and nothing in this policy affects mandatory consumer rights you have under the law of your country of residence.
If something's wrong, please contact us first. That goes for a charge you don't recognise, trouble accessing the indicator, or any other issue. We can almost always resolve it faster than your bank can, including issuing a refund where appropriate.
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