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These come up most often. Quicker to skim than to wait for a reply. See the full FAQ for more.

Nine times in ten it is one of two things. Either the TradingView username at checkout was mistyped, and access went to a name that isn't yours, or TradingView simply hasn't refreshed your invite-only list yet. A full restart clears the second: reload the page, or close and reopen the app, then look under invite-only scripts again. Both are written up in the FAQ. If neither is it, write to us with the username you used and we'll re-grant it.

There are six usual causes, and five of them are settings rather than faults: the alert won't save, it never fires, it fires on every bar, there's no sound, it stops after a while, or it fires on the wrong timeframe. Each one is walked through in how to combine indicators into one alert. If you reach the end of that page and it still won't behave, send us the symbol, the timeframe and the slot you built.

Don't take our word for it — test it. Closed bars are fixed and only the live bar updates, but that is a claim, and claims from a vendor are worth what you paid for them. The repaint test is a checklist you can run on any indicator, ours included, in a few minutes.

Yes. Any timeframe TradingView supports, on any chart. The indicator scales internally; you don't have to tune anything to switch from 1H to 1D.

Yes. Mobile alerts route through TradingView's app push exactly the same way they do on desktop, including custom slot alerts.

Yes. Email us within 7 days of purchase for a full refund. No "are you sure" friction.